Good communication facilitates the sharing of opinions, information, and feeling between different people. This is done through body languages, writing or through speaking. Effective communication is required in ensuring that information is delivered and received successfully and clearly. Effective communication between the healthcare professionals and the patients is required in any healthcare setting. Such communication is helpful in improving the patient’s satisfaction as well as providing great patient care.
This communication encompasses collecting information from the patients by the healthcare professionals to facilitate therapeutic instructions, appropriate counselling, accurate diagnosis and establishing caring relationships with the patients. The ability to communicate effectively should not be overlooked as this can lead to complaints and dissatisfaction from the patients. Ineffectiveness in communication can also lead to improper medical treatment or improper diagnosis.
Here are some of the effective communication tips that should be adhered to in any health care facility
Use of a clear and a simple language
All the medical professionals are advised to use a simple language when talking to their patients at all ties. This will help the patients understand and become more comfortable. The use complex medical language should be avoided at all times as this could lessen the confidence level of the patients.
Learning to listen
Good listening and talking skills are a requirement in any communication. The health care professional should listen to his patient carefully without having to rush to another topic. Proper listening will allow you to understand what the patient is talking about.
Empathy entails seeing things from a different point of view. You should avoid being biased or judgemental when you are communicating with your patients. Instead, you are supposed to view the situations critically and react accordingly. This would help you in giving more attention your patient as well as knowing the emotional factors affecting them without being biased or judgemental. Patients will always be ready o express their concerns and fears if you are non-judgemental to them.
Communicating with colleagues
Proper communication with your colleagues is very crucial especially when you are taking over or handing over the patient. Any form of miscommunication can lead to failed treatments due to improper diagnosis. Proper communication guidelines should be applied when you are communicating with the other medical professionals as well as your colleagues.
Establishing a dialogue
A good dialogue should be established between the patients and the health care professionals. Such a dialogue will help you in determining if the patient has agreed to the diagnosis and treatment plan offered.